Refund & Return Policy

Applies to orders placed with BestBuddy Protein Sdn. Bhd. (Reg. No. 202601026421 / 1688517-W)

This policy explains how BestBuddy Protein Sdn. Bhd. handles cancellations, returns and refunds for both retail and wholesale orders. Because every order is confirmed individually before dispatch and no payment is taken through this website, most issues are resolved directly between you and our team.

01 How Orders Are Confirmed

An order placed through the cart and checkout on this website produces an order reference and a summary, but is not final until BestBuddy Protein confirms price, stock and delivery or collection by phone or email. No online payment is collected on this website; payment is arranged directly with our team after confirmation.

02 Cancellation Before Dispatch

You may cancel or amend an order at no cost at any time before it has been confirmed and dispatched. Once an order has been packed or dispatched, cancellation is treated as a return and is subject to the terms below.

03 Eligibility for Returns

Unopened items in original, undamaged packaging may be returned within 7 days of delivery or collection, subject to Clause 4. Please contact us before sending anything back so we can confirm eligibility and the return process for your order.

04 Food & Beverage Products

Because our range includes protein powders, bars and beverages, we cannot accept the return of any item that has been opened, had its seal broken, or shows signs of tampering, for food safety reasons. This does not affect your rights in respect of items that are damaged, expired on arrival, or incorrect as described in Clause 5.

05 Damaged or Incorrect Items

If an item arrives damaged, faulty, expired, or different from what you ordered, contact us within 48 hours of delivery or collection with your order reference and photographs of the item and packaging. We will arrange a replacement, a store credit, or a refund at our discretion, at no cost to you.

06 How to Request a Return

Email best_buddy1@outlook.com or call +6017-892 1533 with your order reference, the product code(s) involved, and the reason for the return. We will confirm whether the item is eligible and provide instructions for returning it or arranging collection.

07 Refund Method & Timing

Approved refunds are issued using the same payment method used to settle the original invoice, or by bank transfer where more practical, within 7–14 business days of the returned item being received and inspected, or of the refund being approved for a damaged or incorrect item.

08 Wholesale & Carton Orders

Wholesale and carton orders are subject to the same principles above, with quantities and any restocking arrangements agreed individually between BestBuddy Protein and the trade buyer at the time of the return request, given the scale and logistics involved.

09 Non-Returnable Situations

We are unable to accept returns for change of mind on opened or used products, for items without a valid order reference, or for requests made outside the timeframes in this policy, except where required by Malaysian consumer protection law.

10 Contact

For any question about a return or refund, contact us at best_buddy1@outlook.com or +6017-892 1533. Our registered address is A-17-25, Ekocheras Office Tower A, Cheras, 56000 Kuala Lumpur, W.P. Kuala Lumpur, Malaysia.