Shipping Policy

Applies to orders placed with BestBuddy Protein Sdn. Bhd. (Reg. No. 202601026421 / 1688517-W)

This policy explains how BestBuddy Protein Sdn. Bhd. handles delivery and collection for retail and wholesale orders across Malaysia. Delivery is arranged and quoted individually for every order — there is no fixed shipping rate calculated automatically on this website.

01 Delivery Coverage

We deliver across Peninsular and East Malaysia. Delivery to more remote areas of Sabah and Sarawak may involve a longer transit time and a higher delivery charge, which we will disclose before confirming your order.

02 Collection From Our Warehouse

Customers within the Klang Valley may choose to collect their order directly from our Cheras office, at no delivery charge, by arrangement. Select “Collect from KL warehouse” at checkout and we will confirm a collection time once your order is ready.

03 How Delivery Is Quoted

Because our range spans single protein tubs and pouches to full cartons of canned beverages, delivery cost depends on weight, volume and destination. Once you submit your cart at checkout, we calculate and confirm the delivery charge together with your order total before anything is dispatched.

04 Processing & Dispatch Time

Orders are processed once confirmed, typically within 1–3 business days. Larger wholesale and carton orders may take longer to pick and pack, and we will advise an expected dispatch date when we confirm your order.

05 Couriers & Freight Partners

We use established Malaysian courier and freight partners appropriate to the size of your order — parcel couriers for retail-sized orders and freight or lorry transport for larger wholesale and carton shipments.

06 Order Tracking

Where our courier partner provides tracking, we will share the tracking number and carrier details with you by email or phone once your order has been dispatched.

07 Handling of Sensitive Products

Powders, bars, tablets and softgels are packed to avoid crushing and excess heat exposure during transit. Beverage cartons are palletized or boxed to prevent breakage. If an item arrives damaged in transit, refer to our Refund & Return Policy.

08 Wholesale & Bulk Freight

For large wholesale orders, we can arrange palletized freight or lorry delivery direct to a warehouse, gym or retail location. Freight terms, loading access and delivery windows are agreed with the trade buyer before dispatch.

09 Delays & Circumstances Beyond Our Control

Occasionally, delivery may be delayed by circumstances outside our control, including courier disruptions, weather, or public holidays. We will keep you informed of any significant delay affecting your order.

10 Contact

Questions about delivery or collection can be directed to best_buddy1@outlook.com or +6017-892 1533. Our registered address is A-17-25, Ekocheras Office Tower A, Cheras, 56000 Kuala Lumpur, W.P. Kuala Lumpur, Malaysia.