Terms & Conditions

Governing entity: BestBuddy Protein Sdn. Bhd. (Reg. No. 202601026421 / 1688517-W)

These Terms and Conditions govern your use of this website and any order placed with BestBuddy Protein Sdn. Bhd. By browsing this site, adding products to your cart, or submitting a checkout or enquiry, you agree to the terms below.

01 About BestBuddy Protein

BestBuddy Protein Sdn. Bhd. (Registration No. 202601026421 / 1688517-W) is a wholesaler, general trader, distributor and retailer of sports nutrition products, registered in Malaysia with its registered address at A-17-25, Ekocheras Office Tower A, Cheras, 56000 Kuala Lumpur, W.P. Kuala Lumpur, Malaysia.

02 Who Can Order

You must be at least 18 years old, or ordering with the involvement of a parent, guardian, or authorized adult, to place an order with us. Trade accounts must be placed by a person authorized to act on behalf of the ordering business.

03 Product Information & Pricing

We take reasonable care to describe products, flavours, pack sizes and ingredients accurately. All prices on this website are shown in Malaysian Ringgit (MYR) and exclude delivery, which is quoted separately. Prices, flavours and availability may change without notice, and we reserve the right to correct any pricing or listing error.

04 Cart, Checkout & Order Acceptance

Adding a product to the cart on this website does not reserve stock. Submitting the checkout form produces an order reference and a summary that you send to us by email or phone; it is a request to order, not an automatic contract. An order is only accepted once BestBuddy Protein confirms price, stock and delivery or collection.

05 Payment

No payment is collected through this website. Once your order is confirmed, we will share payment instructions, typically by bank transfer, together with a formal quotation or invoice. Goods are dispatched or made available for collection once payment has been received or otherwise agreed.

06 Delivery & Collection

Delivery and collection are arranged as described in our Shipping Policy. Delivery timeframes given at confirmation are estimates and not guaranteed.

07 Returns

Returns, refunds and cancellations are handled in accordance with our Refund & Return Policy.

08 Health & Product Use Disclaimer

Products sold by BestBuddy Protein, including protein powders, bars, and energy and hydration drinks, are intended as food and dietary supplement products for general use and are not intended to diagnose, treat, cure or prevent any disease. If you are pregnant, breastfeeding, taking medication, or have a medical condition or allergy, consult a healthcare professional before use. Always check ingredient and allergen information on the product packaging before consuming.

09 Wholesale & Trade Accounts

Carton and wholesale pricing is quoted individually and may be subject to minimum order quantities, agreed payment terms, and separate freight arrangements as described in our Shipping Policy. Wholesale pricing is provided for resale or business use and is not intended for individual retail comparison.

10 Website Content & Intellectual Property

The BestBuddy Protein name, logo, product photography and website content are the property of BestBuddy Protein Sdn. Bhd. or its licensors and may not be reproduced or used without our prior written consent.

11 Limitation of Liability

To the extent permitted by Malaysian law, BestBuddy Protein Sdn. Bhd. is not liable for indirect or consequential loss arising from the use of this website or from a delayed or incorrect order, beyond the value of the order concerned. Nothing in these terms limits any right you have under Malaysian consumer protection law that cannot lawfully be excluded.

12 Governing Law

These Terms and Conditions are governed by the laws of Malaysia, and any dispute arising from them is subject to the exclusive jurisdiction of the Malaysian courts.

13 Changes to These Terms

We may update these Terms and Conditions from time to time. Continued use of this website after a change constitutes acceptance of the updated terms.

14 Contact

Questions about these Terms and Conditions can be directed to best_buddy1@outlook.com or +6017-892 1533. Our registered address is A-17-25, Ekocheras Office Tower A, Cheras, 56000 Kuala Lumpur, W.P. Kuala Lumpur, Malaysia.